App Terms of Use

Effective September 7, 2026

These terms describe use of the White Duck Espresso mobile ordering app and its related services, operated by The Original White Duck, LLC (“White Duck,” “we,” or “us”). Our Privacy Policy explains how we handle personal information.

The app is operated by The Original White Duck, LLC. Orders are sold and fulfilled by the separate LLC operating the location you select. Contact us for the legal seller associated with your order.

Your account

Use a phone number you control and provide accurate account information. Keep sign-in codes private. Do not use another person’s account, misuse the service, interfere with its operation, or attempt unauthorized access. Contact us if you believe someone has accessed your account without permission.

Orders, payment, and pickup

Review your selected stand, items, options, total, and arrival window before placing an order. Prices, taxes, availability, and operating hours may vary by stand. Payment is charged at checkout through Square. We begin preparing an order after you give your pickup code to our team; placing an order does not guarantee immediate service or a specific wait time.

Follow the pickup instructions in the app. If an item becomes unavailable or we cannot fulfill an order, contact the stand for assistance.

Cancellations and refunds

You can cancel an eligible order in the app before it has been claimed for preparation. Successful cancellation of a paid, unclaimed order initiates a full refund. Once preparation has started, ask the stand for help; the app may no longer offer cancellation. Unclaimed orders that pass their arrival window are canceled and refunded. Refund posting times depend on the payment provider and your bank. Contact us about incorrect charges, missing items, or refund problems. Nothing in these terms limits rights you have under applicable consumer law.

White Duck sign-in text messages

When you enter your mobile number and tap “Text me a code,” you request an SMS verification code from White Duck Espresso. Codes expire after 10 minutes. Message frequency depends on your sign-in and resend requests. Message and data rates may apply. This sign-in program does not send marketing messages, and requesting a code does not enroll you in marketing.

Reply STOP to stop text messages from +1 (833) 905-3825. You may receive a final opt-out confirmation. Reply START to resume messaging. Reply HELP for assistance, or contact caffeine@whiteduck.es. Opting out prevents delivery of SMS sign-in codes until you opt back in. You can still order directly at a White Duck stand. Carriers are not liable for delayed or undelivered messages. SMS delivery is not guaranteed.

Loyalty and optional offers

If you choose to link your Square customer profile, available loyalty information may be shown in the app. Eligibility and redemption depend on the applicable loyalty program. Any future marketing program will require its own appropriate consent; consent to sign-in texts is not consent to promotional texts.

Availability and changes

Features may change or be temporarily unavailable, including during testing or maintenance. We may restrict access to address misuse, fraud, or security concerns. If the app is unavailable, contact your stand. We will post updates to these terms here with an effective date and provide additional notice where required.

Contact

For app support, orders, refunds, or questions about these terms, contact caffeine@whiteduck.es. You can also speak with the team at the stand handling your order.